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Interpersonal Communication Skills Training Program
Blocks & Modules:

Block I: Foundations of Interpersonal Communication

• Module 1. Interpersonal Process
  
• Module 2. Communication and the Self
  
• Module 3. Perceiving Others

• Module 4. Language
  
• Module 5. Nonverbal Communication
  
• Module 6. Listening
  
• Module 7. Emotions

• Module 8: Dynamics of Interpersonal Relationships
  
• Module 9: Intimacy and Distance in Relationships
  
• Module 10: Communication Climate
  
• Module 11: Managing Conflict

• Module 12: Culture and Communication
• Module 13: Communicating with Family and at Work

Interpersonal Communication Skills Training Program

Module 1. Interpersonal Process

What you will get to learn and understand in this module:

• The needs that effective communication can satisfy.
  
• Four insights from the communication process.
  
• Five key principles of communication.
  
• Four misconceptions about communication.
  
• Quantitative and qualitative definitions of interpersonal communication.
• The characteristics of competent communication.

• Identify examples of the physical, identity, social, and practical needs you attempt to satisfy by communication.
  
• Demonstrate how the communication model applies to your interpersonal communication.
  
• Describe the degrees to which your communication is qualitatively impersonal and interpersonal, and describe the consequences of this combination.
  
• Identify situations in which you communicate competently, and those in which your competence is less than satisfactory.

• How interpersonal are your relationships

• Cast Away

• The influences that shape the development of the self concept.
  
• The subjective, resistant nature of the self-concept.
  
• The role of self-fulfilling prophecies in shaping the self-concept and influencing communication.
  
• How it is possible to change one's self-concept.
  
• The nature and extent of identity management.

What you would be able to identify on completion of this module:

• The key elements of your self-concept.
  
• The most important forces that have shaped your self-concept.
  
• The influence you have on the shaping of the self-concept of others.
  
• The elements of yourself that you may inaccurately perceive as favourable or unfavourable.
  
• Any self-fulfilling prophecies that you impose on yourself or on others, and that others impose on you.
  
• Steps you can take to change undesirable elements of your self-concept.
  
• The differences between your perceived self and various presenting selves.
  
• The identity management strategies you use, and the ethical implications of those strategies.

Paper and pencil test:

• How do you feel about yourself?

Feature Film (part of the 8-hour version of a module only):

• Boyz N the Hood
  

Module 3. Perceiving Others

What you will get to learn and understand in this module:

• How the processes of selection, organisation, interpretation, and negotiation affect a communicator's perception of others.
  
• How physiological, psychological, social, and cultural factors lead communicators to perceive one another and other phenomena differently.
  
• The common tendencies in perception that can sometimes lead to misconceptions.
  
• The value of empathy in interpersonal communication and relationships.

What you would be able to do on completion of this module:

• Describe the factors that shape your perceptions of important people and events, and explain how these and other factors could lead another person to
• perceive the same people and events differently.
  
• Describe an interpersonal issue from the other person's point of view, showing how and why the other person experiences the issue differently.
  
• Use perception checking to clarify your understanding of another person's point of view.

Paper and pencil test:

• Empathy in Friendships

Feature Film (part of the 8-hour version of a module only):

• White Man's Burden, The Doctor

Module 4. Language

What you will get to learn and understand in this module:

• The symbolic nature of language.
  
• That meanings are in people, not words.
  
• The types of rules that govern the use of language.
  
• The influence of language on identity, credibility and status, affiliation, attraction, interest, power, and attitudes about sexism and racism.
  
• The factors that influence precision and vagueness in language.
  
• The language patterns that reflect a speaker's level of responsibility for his or her statements.
  
• Three forms of disruptive language.
  
• The relationship between language use, biological sex, and gender roles.

What you would be able to do on completion of this module:

• Identify cases in which you have attributed meanings to words instead of people.
  
• Analyse a real or potential misunderstanding in terms of semantic or pragmatic rules.
  
• Describe how principles presented in the section of this module "The Impact of Language" operate in your life.
  
• Construct a message at the optimal level of specificity or vagueness for a given situation.
  
• Construct statements that acknowledge your responsibility for the content of messages.
  
• Rephrase disruptive statements in less inflammatory terms.
  
• Identify the masculine and feminine characteristics of your speech.

Paper and pencil test:

• Sexist Language

Feature Film (part of the 8-hour version of a module only):

• When Harry Met Sally
  

Module 5. Nonverbal Communication

What you will get to learn and understand in this module:

• The distinguishing characteristics of nonverbal communication.
  
• The functions that nonverbal communication can serve.
  
• The nonverbal behaviours that suggest a communicator is attempting an act of deception.
  
• The various ways in which nonverbal messages are communicated.

What you would be able to do on completion of this module:

• Describe your nonverbal behaviour in any situation.
  
• Identify nonverbal behaviour that repeats, substitutes for, complements, accents, regulates, or contradicts a verbal message.
  
• Analyse the attitudinal messages in examples of your own non-verbal behaviour.
  
• Share appropriately your interpretation of another's nonverbal behaviour.

Paper and pencil test:

• Clothing Preferences

Feature Film (part of the 8-hour version of a module only):

• At First Sight, Life as a House

Module 6. Listening

What you will get to learn and understand in this module:

• The importance of listening.
  
• The reasons for listening to others.
  
• The error of common myths which suggest that listening is easy.
  
• The habits of people who listen ineffectively.
  
• The components of the listening process.
  
• The differences among the listening responses introduced in this chapter.
  
• The advantages and disadvantages of various listening styles.

What you would be able to do on completion of this module:

• Identify specific instances when you listen to understand and retain information, to build and maintain relationships, to help others, and to evaluate.
  
• Identify the circumstances in which you listen ineffectively, and the poor listening habits you use in these circumstances.
  
• Identify the response styles you commonly use when listening to others.
  
• Demonstrate a combination of listening styles you could use to respond effectively to another person.

Paper and pencil test:

• Your Listening Responses

Feature Film (part of the 8-hour version of a module only):

• Jerry Maguire, Dead Man Walking ]
  

Module 7. Emotions

What you will get to learn and understand in this module:

• The four components of emotion.
  
• The factors that influence the expression of emotion in contemporary society.
  
• The influence of culture, biological sex, and gender on emotional expressiveness and sensitivity.
  
• The relationships among activating events, thoughts, emotions, and communication behaviour.
  
• Seven fallacies leading to unnecessarily debilitative emotions that can interfere with effective communication.
  
• The steps in the rational-emotive approach for coping with debilitative emotions.

What you would be able to do on completion of this module:

• Observe the physical and cognitive manifestations of some of the emotions you experience.
  
• Label your emotions accurately. Identify the degree to which you express your emotions and the consequences of this level of expression.
  
• Follow the guidelines in this module in deciding when and how to express your emotions in an important relationship.
  
• Realize which of your emotions are facilitative and which are debilitative.
  
• Identify the fallacious beliefs that have caused you to experience debilitative emotions in a specific situation.
  
• In a specific situation, apply the rational-emotive approach to managing your debilitative emotions.

Paper and pencil test:

• Identifying Your Favourite Emotions

Feature Film (part of the 8-hour version of a module only):

• Monster's Ball, Riding in Cars with Boys

Module 8. Dynamics of Interpersonal Relationships

What you will get to learn and understand in this module:

• The reasons people choose others as potential partners.
  
• The stages of relational development and the characteristics of movement between these stages.
  
• The dialectical tensions that can arise as communicators attempt to satisfy conflicting needs.
  
• The ways content and relational messages are communicated in interpersonal relationships.
  
• The strategies that can be used to gain compliance in a relationship.

What you would be able to do on completion of this module:

• Identify the social needs that you and the other person are trying to satisfy at a given point in one of your interpersonal relationships.
  
• Identify the bases of interpersonal attraction in one of your relationships.
  
• Describe the current stage of an important personal relationship and predict whether and how that relationship might move to a more satisfying stage.
  
• Identify the dialectical tensions that influence your communication goals, the strategies you use to mange these tensions, and alternative strategies you might consider using.
  
• Choose the most promising compliance-gaining strategy you could use in a given situation.

Paper and pencil test:

• Assessing Your Compliance-Gaining Strategies

Feature Film (part of the 8-hour version of a module only):

• Ferris Bueller's Day Off

Module 9. Intimacy and Distance in Relationships

What you will get to learn and understand in this module:

• The dimensions of intimacy and distance in interpersonal relationships.
  
• The dialectical forces that encourage both intimacy and privacy.
  
• How notions of intimacy are shaped by gender and cultural influences.
  
• The characteristics of and reasons for self-disclosure.
  
• The risks and benefits of self-disclosure.
  
• The types, functions, and extent of benevolent lies, equivocation, and hints.

What you would be able to do on completion of this module:

• Identify the optimal blend of intimacy and distance in your personal relationships.
  
• Identify the degree to which you engage in self-disclosure with individuals in your life and the circumstances in which you do so.
  
• Use the Johari Window model to represent the level of self-disclosure in one of your relationships.
  
• Express the reasons you self-disclose in a selected relationship. Compose response to a situation that reflect varying degrees of candour and equivocation.
  
• Name the potential risks and benefits of disclosing in a selected situation.
  
• Use the guidelines in this chapter to decide whether or not to disclose important information in one of your relationships.

Paper and pencil test:

• Analysing Your Self-Disclosure Choices

Feature Film (part of the 8-hour version of a module only):

• About a Boy, The Breakfast Club

Module 10. Communication Climate

What you will get to learn and understand in this module:

• The definition of communication climate.
  
• The importance of being valued and confirmed.
  
• The characteristics of confirming, disagreeing, and disconfirming messages.
  
• The nature of positive and negative communication spirals.
  
• The relationship between presenting self (face) and defensiveness.
  
• The types of messages that are likely to create positive communication climates.
  
• The various ways to transform negative communication climates. What you would be able to do on completion of this module:
  
• Identify confirming, disagreeing, and disconfirming messages and patterns in your own relationships.
  
• Identify the parts of your presenting self (face) that you defend, and the consequences of doing so.
  
• Create messages that are likely to build supportive rather than defensive communication climates. Create appropriate nondefensive responses to real or hypothetical criticisms.

Paper and pencil test:

• Argumentativeness and Verbal Aggression

Feature Film (part of the 8-hour version of a module only):

• Ghost World, Changing Lanes

Module 11. Managing Conflict

What you will get to learn and understand in this module:

• The four elements of conflict.
  
• That conflict is natural and inevitable.
  
• The characteristics of functional and dysfunctional conflicts.
  
• The differences between nonassertiveness, indirect communication, passive aggression, direct aggression, and assertiveness.
  
• The ways individuals interact to create relational conflict systems.
  
• The characteristics of win-lose, lose-lose, and win-win problem solving.

What you would be able to do on completion of this module:

• Recognise and accept the inevitability of conflicts in your life.
  
• Identify the behaviours that characterize your dysfunctional conflicts and suggest more functional alternatives.
  
• Identify the conflict styles you use most commonly and evaluate their appropriateness.
  
• Use the assertive message format. Describe the relational conflict system in one of your important relationships.
  
• Use the win-win problem-solving approach to resolve an interpersonal conflict.

Paper and pencil test:

• Your Method of Conflict Resolution

Feature Film (part of the 8-hour version of a module only):

• The Joy Luck Club, He Got Game

Module 12. Culture and Communication

What you will get to learn and understand in this module:

• The prevalence and importance of intercultural communication in today's world.
  
• The role of perception in intercultural communication.
  
• Five key values that help shape a culture's communication norms.
  
• The factors that shape a culture's verbal code's, and decoding of messages.
  
• The attitudes, knowledge, and skills required for intercultural communication competence.

What you would be able to do on completion of this module:

• Identify the range and significance of intercultural contacts you are likely to experience.
  
• Describe a set of cultural values different from yours that could result in different cultural communication patterns.
  
• Develop a strategy for interacting with people of cultural backgrounds different from your own. Paper and pencil test:
  
• What is Your Intercultural Sensitivity

Feature Film (part of the 8-hour version of a module only):

• Gung Ho, American History X

Module 13. Communicating with Family and at Work

What you will get to learn and understand in this module:

• The defining characteristics of a family and family communication.
  
• The significance of family systems, roles, narratives, models, and rules.
  
• The nature of cohesion, adaptability, and conflict in functional and dysfunctional families.
  
• The ways information can flow in work-related organisations and relationships.
  
• The importance of relational communication and organisational cultures in working groups.
  
• The types of power individual group members can possess.
  
• The characteristics of an effective interview.

What you would be able to do on completion of this module:

• Describe the defining characteristics of families to which you belong.
  
• Identify the roles, narratives, models, and rules of your family system.
  
• Analyse your family's boundaries, adaptability, and conflict management styles.
  
• Identify your formal and informal relationships on the job, and how you can expand the number of relationships to operate most effectively in your career.
  
• Choose the type of interaction (face-to-face or mediated) that can maximize your on-the-job effectiveness.
  
• Identify the relational roles you need to fulfill to help a working group operate effectively.
  
• Diagnose the culture of an organisation and determine how well it fits with your personal communication style.
  
• Identify the types of power you possess in a given group, and describe how you can use them to help the group effectively.
  
• Apply the guidelines to plan, participate in, and follow up on an employment interview in a way that creates a positive relationship with a potential employer.
  

Paper and pencil test:

• How Cohesive and Adaptive is Your Family?

Feature Film (part of the 8-hour version of a module only):

• Soul Food, Tortilla Soup, What's Cooking?

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